Want to give even better customer service to international visitors?

This is the course your business needs.

Are you getting your share of their business?

With the 2012 Games coming up, numbers of visitors to London are going to increase even more. You anyour staff will not have the same cultural background as many overseas customers – and you won’t alwayspeak the same language. This course will help you and your customer service team to understand cultural differences and improve the way you communicate – increasing your sales and repeat business.
Do your frontline staff really speak your customer’s language?
We can’t make you and your staff fluent in every language that every visitor to London speaks. But we will help you learn useful phrases for key groups of customers, so you can go that extra mile. Our course gives every participant a free phrasebook and cultural briefings on 11 countries – plus targeted cultural and language training on the Middle East and France.

Interested?

Our course takes place on 22 May 2008 between 09:30 and 16:30 at City Lit, Holborn. Read on to find out more and register places for you and your team NOW!

About the course

Our one-day course is aimed at owners and employees of businesses in the hospitality, tourism, transport, retail or leisure industries and is free of charge for London residents. Free refreshments are provided.
Venue: City Lit (Holborn), Keeley Street, London WC2B 4BA

Book your place now!

To reserve your free place, contact Sally King on: info@rln-london.com or on 075158 50271
Or download a registration form directly at www.rln-london.com/events
Find out more about Regional Language Network London and the Welcoming the World initiative at www.rln-london.com/welcoming

inholborn will be launching further initiatives designed to help foreign visitors. Watch this website for detailks.